Customer Support Agent (no experience needed)

If you like to engage with customers and solve their concerns amicably, this role is for you. We are looking for an enthusiastic colleague with verbal fluency in English, willing to join our friendly team in a customer-facing role. Current-day travelers seek personalization and prefer companies that address these needs. Taking care of this demand is on the customer care specialist. Observing things and paying attention to the details will help you to be more personal in your approach.

About the role

  • As a Customer Support specialist, your main responsibility will be to resolve complex and escalated customer service issues by clarifying the customers’ complaints;
  • Your main target will be meeting customers’ needs and expectations: you will provide support and help by managing our customer’s reservations, and delivering answers regarding pre- and past-travel questions.
  • Using all customer communication channels, your goal will be to bring an assertive outcome every time.
  • Maintain qualitative customer communication and demonstrate listening skills.
  • Keep accurate records and document all customer service activities and discussions.
  • Analyze the platforms and keep up to date on the methodology of dealing with reviews
  • Develop analytical skills and improve them over time by sharing and collaborating with the team members.
  • Another important target-grow continuously till you reach an outstanding product knowledge level to support any types of queries.
  • Learn from an environment where you receive and give helpful feedback and valuable support from your teammates.

About You

  • You are passionate about customer service and have an outstanding ability to look at the customer’s experience through his or her own eyes.
  • You have excellent communication and listening skills. You are confident in managing challenging conversations with customers.
  • You are confident in your ability to write clear, effective, and personalized messages communicating both with customers and internal teams.
  • You are reliable, self-motivated, and organized in your work, and have no problem meeting and exceeding expected performance metrics.
  • You hardly get sidetracked by the difficulties and are resourceful in solving problems that arise, but also know when to ask for help.
  • You are not afraid to ask questions or offer suggestions and admit to working with others to get the job done.
  • You know well how the internet works and use common apps and tools to solve your problems.

Benefits

  • Competitive salary: our goal is to pay at or above the market rate in your region.
  • Paid time off: we will provide you with 28 paid leave each year.
  • Bonuses: our employees are eligible to receive a year-end bonus based on personal achievements.
  • Monthly Appreciation: based on your performance, each month there is the best agent selected to receive pleasant surprises.