Senior Chargeback Specialist

KIVORK is an international IT product company specialized in the field of travel and transportation. We serve clients worldwide from offices in Moldova, the UK, India, the Philippines and others. Together we design and create from scratch our own search and reservation systems, CRM systems and many other products in the field of transport and travel. Being a company with many innovative ideas, we not only create our own products, but we are also in continuous and efficient development. The most important projects that have made us famous worldwide are WowFare, Ovago, HOP2 and Arangrant. Together, we share a common set of values based on team spirit, high quality and client-oriented approach. 

Kivork can provide a great opportunity for building a professional career – a place for people to learn, achieve and grow. This time we have an exciting opportunity for a Chargeback Specialist to join our fast-paced, growing company. In this role, you will work with various internal colleagues, customers and banking partners to assess and enhance the existing chargeback processes. 

An ideal candidate for this position has strong experience in payment operations and chargebacks in the travel industry.

Required qualifications

  • 3+ years of experience working in payment operations, chargeback management, dispute analysis, or bank related experience
  • Have a solid understanding of card network rules, chargeback concepts and processes, and best practices regarding dispute resolution
  • Previous experience working in the international travel industry or international e-commerce organizations
  • Practical experience working directly with both customers and banks
  • Excellent communication skills and ability to take complex ideas and explain them in plain, compelling language
  • Advanced Excel and data interpretation skills
  • Familiarity with ERP Systems
  • Ability to work independently or as part of a team
  • Ability to prioritize and multitask
  • Exceptional attention to detail

Responsibilities

  • Develop scalable solutions to minimize the dispute ratio and improve the payment accuracy
  • Analyze the chargebacks to identify risk areas, dispute root causes, and patterns
  • Be the point of contact for different departments including CS, IT-OPS, Product Risk, and Fraud when they need support
  • Negotiate chargeback settlements with customers in accordance with company policy
  • Analyze chargeback details and maintain accurate documentation of every phase of the process
  • Develop and implement chargeback policies and procedures as needed
  • Conduct monthly audits of actions taken on claims by staff to ensure accuracy and compliance

What we offer

  • Inspiring work environment
  • Motivating salary
  • Work in a great corporate culture
  • Diversity and professional development
  • Remote work